Frequently Asked Questions

No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

Our apartment homes are priced individually based on the amenities and features.

Application fees are $30 per person 18 and older occupying the apartment. You may pay these online by credit card, a small fee will apply. All application fees are nonrefundable.

Applications may be found under the floor plans tab of our property website, or you can stop in the office for a paper application during business hours.

The Village of Rantoul provides our gas, electric, water and sewage and is conveniently delivered on one bill each month. We also have local cable and internet companies that are able to provide you with great service.

Security deposits will vary depending on qualifying criteria.

Rent is always due on the first and late fees will be assessed on the 6^th of every month (even Sundays and holidays).

You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.

Up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a one-time, nonrefundable $200 pet fee. Monthly pet rent is $10 per dog and $10 per cat. Carpet allowance and Breed restrictions apply, please contact the office.
 

Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is two times the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.

Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.

If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.

Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 2 days, they will need to fill out an application to be added to your lease agreement.

We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.

Yes, we have local cable and Internet providers.

Yes! We have partnered with a national renters insurance provider that offers a policy that meets our minimum requirements. For your convenience, you can enroll online at www.ePremiumInsurance.com or by calling 1-800-319-1390. If you enroll with ePremium, they will automatically send us your proof of coverage upon policy activation so there is nothing further you would need to do. If you elect to obtain coverage from another insurance carrier, you will be required to provide proof of this coverage to the leasing office and the policy must meet our minimum requirements of $100,000 Liability Coverage and $10,000 Personal Property Coverage.

You are allowed to use gas grills on the property. There are, however, restrictions on placement of your grill. Please contact the office with questions.

If you are locked out of your apartment, you will need to contact a locksmith to gain entry to your home. If you are locked out during office hours, please come to the Leasing Office for a key and please remember- we are able to assist you only if you are listed on the lease agreement and can produce a drivers license or State ID for identification.

If you have lost your townhome keys, you may have new keys made at our office during business hours for a small fee. You will need to contact the local post office for lost mailbox keys.